Shipping & Returns


Shipping Information

My dog friend's aim to get your order out within a couple of days. If it is out of stock we will let you know straight away.

Orders over £25.00 use discount code FREEBARK25 for free delivery.


Easy Returns & Exchanges

There are lots of rules and stuff on internet shopping and I live by them. Ultimately if something has gone wrong just let us know:

Email the dog team first on:

All Leads Collars and bowls can be returned no questions asked within 7 days of purchase for a refund on the cost of the product as long as they are still in their original packaging and unused.

Dog Treat/ Food once opened we cannot accept any returns on.

If we have failed please let us know, we are here to help.

Kraken's Dog House. 
The Old Barn, Flitchfold Farm
Loxwood, West Sussex. RH14 0RH

Or Call us on 01403 753141

Don't send anything back until you have a returns number.